Data deletion instructions

Access, correction and deletion requests

You can contact Gol Up about personal information submitted through golup.ai and request access, correction or deletion. Your rights and their scope depend on applicable law; submitting a request does not guarantee complete deletion in every case.

How to request

Email golup.tech@gmail.com directly. You do not need to use the marketing form or consent to marketing messages.

• Identify it as a privacy request and state whether you are seeking access, correction or deletion.
• Provide the contact details used for the original enquiry to the extent needed to locate it.
• Do not send passwords, payment details or identity documents with your initial request. Any further identity verification should be proportionate and use a suitable channel.

Request assessment

Assessment considers the requester's identity, available records, processing systems and retention obligations. Information subject to legal retention duties or needed for legal proceedings may not be deleted. Requests relating to business software or information managed by another business require separate clarification of the responsible controller.

Stopping messages is not deletion

Blocking a WhatsApp account or ending a conversation does not automatically delete records from the enquiry management system. Contact us explicitly to request deletion of information submitted to us.